FAQ

What are the processing times?

The time I need to prepare an order for shipping varies. For details, see individual items. Custom orders take 1-4 weeks as they are handcrafted especially for you. If you need your piece faster please do not hesitate to contact me and I will do my absolute best to accommodate your needs.

Will i need to pay for custom or import charges?

Buyers are responsible for any customs and import taxes that may apply.

What materials are used?

I use only high quality materials for all my pieces and try to source locally as much as possible. Each earring is nickel free, lead free and all hypoallergenic. I want you to treasure the pieces I handcraft. They can be worn again or passed on to loved ones to make more magical memories.

What is the returns policy?

Unfortunately due to reasons of hygiene pierced earrings cannot be refunded or exchanged. Custom orders cannot be returned unless they are received damaged. All other return requests should be notified to me via the contact us form on our website.

This does not affect your statutory rights